General Product Questions

The lid knobs do screw on to an existing bolt and the side handles are attached with a bolt.

Because we do not carry Townecraft cookware name brand we do not carry replacement parts. If you need these parts you can find the company at www.townecraft.net. You can email them at customerservice@townecraft.net or call them at 1-800-977-7687 Also, their address is:

Townecraft Inc.
One De Boer Drive
Glen Rock, NJ 07452

Yes.  Our cookware works great on a ceramic electric cooktop.  Our cookware is designed to give fast even heat conduction and distribution throughout the entire pan (side to side, top to bottom).  Each type of stove whether gas, electric or ceramic will require a slight adjustment up or down in temperature.  Even the brand of the cooktop can make a difference.  A good rule of thumb is to start your heat on medium to medium high until hot and then turn down to low.  These setting can be just a slight setting above or below medium, medium high, or low.  Thank you for your question.

Suzanne

For all dehydrated foods use the instructed amount of water. Hard boiled eggs also are boiled in water. Thank you for your interest in Vao Seal.

Westbend has been bought or merged with Regal Ware.  You can order replacement knobs and handles at www.regalware.com or contact them at:

Regal Ware Worldwide
1675 Reigle Drive
Kewaskum, WI 53040
(262) 626-2121

These handles can be ordered online at www.regalware.com or you can contact the company at

Regal Ware Worldwide
1675 Reigle Drive
Kewaskum, WI 53040
(262) 626-2121

The best place to start when getting replacement handles is to look on the bottom or under the handle for the name brand.  The following is a great resource website with information on most of the waterless cookware companies:  follow the link www.school-for-champions.com/health/waterless2.htm

No.  Our products are made in China.  Each shipment is carefully inspected for quality and is approved by the FDA at port.  Thank you for your interest in Vapo-Seal cookware.

Yes.  Our cookware is designed to work great on an induction range.  Thank you for your interest.

The first thing you should do is get as much information you can from your cookware.  There should be some writing stamped on the bottom of your pan, under the handle or on the cookbook.  Once you have the information you can contact that company for information.  If you need help finding the company you can go to www.school-for-champions.com for a complete list or call us and we can help you find the contact information.

Waterless cookware itself does rice very well.  Because of the sealing covers and even heating the moisture evenly spread throughout the pan and it makes wonderful fluffy cooked rice.  I would recommend any of our pans for cooking rice.  Thank you for your interest in Vapo-Seal cookware.

Shipping from Virginia(our location) to California usually takes 5 business days or one week.  We ship products the day of order or the day after.  Thank you for your interest in Vapo-Seal.

The company Surgical Housewares was started in the 60's.  We have had cookware made in several different factories.  Our current set has been made in China for the last 18 years.  We have been extremely pleased with this manufacturer.  The sidewalls of our pans are 3 ply and the bottom is 7 ply.  It is not necessary to have 7 layers on the sidewalls because the stainless steel and sealing covers hold the heat in very well.  The 7 layers are very important on the bottom for fast even heat conduction and distribution.  Thank you for your interest in Vapo-Seal.

The cookware is dishwasher safe and oven safe 350 degrees. The largest dutch oven we have is 7QT although we have various sizes of stockpots. Thank you for your interest in Vapo Seal.

The main difference between the vented and non vented is in the way you know when to turn your heat to low.  With a vented lid when the steam begins to build in the pan the lid whistles to tell you to turn it to low.  You then close the vent and turn it to low to finish cooking.  With the non vented lid the lid moves up and down to allow the steam to escape.  This is an indication to turn the heat to low to finish cooking.

Surgical stainless steel is most definitely the cleanest and safest metal to eat from. It's properties such as non porous, corrosion resistant, and hardness keeps your food free of any bacteria and chemicals from other types of cookware. It doesn't ware out and with the heat conduction core it cooks very evenly and fast on a lower heat. Thank you for your interest in Vapo-Seal.

It sounds like your handles are stripped. If you tell me what brand of waterless cookware you have I can help you get your handles replaced.

Yes. All of the items are induction compatible. If you would purchase something and find it not to work properly we will give a full refund. Thank you for your interest in our products.

Please send me your email address or physical address and I will send you a copy of an instruction manual.

If you can send me your email address I will send you an instruction guide. Sorry for any inconvenience.
Suzanne

Please let me know what information you can give me from your product and I will help you to get the replacements you need.

Yes. We have a lifetime guarantee on the products we sell. The guarantee comes in the back of the cookbook that comes with the set. We also give contact information on this cookbook so if you have any issues you can reach us.

Try using barkeepers friend. Put the cleaner on the surface that is brown and rub with a dry paper towel applying pressure. If this doesn't work if you use a copper scouring pad it should come clean. Copper is softer than stainless steel so it shouldn't scratch.

You can cook shredded potatoes without oil and if you will be surprised at how good they taste. If you want to give them a added fried taste you can add a little oil or oil spray. The less you stir the potatoes the less they will stick. If you are going to cook the potatoes shredded it is good to soak the potatoes in water for several minutes first than drain the water off.

If we do the installment plan on this combo special I would also like to send the merchandise in installments. For example with your first $240 payment I would send the 17PC set with the second $240 payment. I would send the cutter and the 12QT and with the third $240 payment I would send the electric skillet. Thank you for your interest in our products. Suzanne

The 7ply is on the bottom only and the sidewalls are 3Ply. The inside surface is 18/10 T304 surgical stainless steel with a layer of carbon steel in the middle and then T304 on the outside of the sidewalls. Thank you for your interest.

To cook eggs you need a little oil, butter or Pam spray and cook on medium temperature. Eggs and fish both do still require some type of lubricant to keep them from sticking because of their consistency. The less you stir your eggs the less they will stick to the pan. Thank you for your question.

Here is information on where to get replacement parts for your Queen Ann brand of waterless cookware. This information was taken from www.school-for-champions.com

Queen Ann
473 St Mary's Road
Winnipeg, Manitoba MB R2M3K9
Canada
(204) 989-2701

Manufactured in the U.S. by the West Bend Co
Customer Service: (262) 306-7054

The construction is as follows: The inside layer(the layer that touches your food) is T304 surgical stainless steel. Due to it's non corrosive properties and hardness it is very safe and sanitary to eat out of. It does not easily deteriorate. The next layer is carbon steel and the T304 surgical steel on the outside sidewalls (the sidewalls are 3 Ply). For even heat conduction there is a layer of aluminum alloy, then solid aluminum, then aluminum alloy, and last AISI 430 stainless on the bottom which is necessary for using on induction ranges. See our home page for a picture of these layers. Thank you for your interest in Vapo-Seal cookware.

Our cookware is similar in many ways to the Townecraft brand.  Vapo-Seal is constructed of similar materials and has similar features such as low heat cooking, minimum moisture cooking, greaseless cooking, and stack cooking.  We have a lifetime guarantee like Townecraft and a preview program which allows you to look at our cookware before you purchase it.  We also do have a money back guarantee too.  Thank you for your interest in our cookware.

We don't do these anymore.  We do try to help you as much as possible by phone on the waterless cooking method.  Thank you for your interest in our company.

You can buy Bar Keepers Friend at Wal-Mart or at www.barkeepersfriend.com

If you would like to return your cookware please call us and let us know.  We will give you a full refund as soon as we receive the returned items if returned within 30 days and you are not satisfied.

Are cookware is very similar to this but Homemakers Guild is a different company/brand.  If you are trying to find Homemakers Guild you can call 262-306-7054 or go to www.regalware.com.  Regal has bought out many of the waterless cookware brands including Homemakers Guild and still warrants and sells many of these brands.

It is very likely that the company will replace your piece under the warranty. There contact information is 111000 W 58th Street
Shawnee, Kansas 66203 913-631-6265 or 1-800-359-3444. You can also find them at www.vitacraft.com

Please send me any information on your pans and I will find you the proper replacement.

This particular brand I am not familar with. I have heard of Miracle Maid.  If your set is Miracle Maid these pans are warranted against defects and you can probably get them repairs or replaced.  Miracle Maid is part of Regal Ware.  You can find them at www.regalware.com

Cory is part of New Era out of Clarksville TN.  You can find more about them at www.neweracookware.com  I don't have a phone number for them at this time but there address is New Era, Inc.Customer Service Department, 157 Airport Rd., Clarksville, TN  37042

Yes.  Each pan has a lid that is designed to seal to the pan with a water/vapor seal.  Both the non vented and vented sets will create the vapor seal.

It is fine to put it in the oven up to 300 degrees.

Usually on something like this you will need to pay a replacement cost which is a little lower than the regular cost of a pan.  Let me know which pan you need and give me all the details you have from the set(words on the bottom or side).  Thank you

Sometimes when first using the stainless steel it will develop brown or cloudy spots which will lessen as you use it.  If the Bar keepers friend that we sent with the set is not working try the powder formula with a paper towel a  drop of water.  The less water you use with the liquad barkeepers friend or the powder formula the better it performs.  Apply pressure with a paper towel.  This usually works well.  Over time your cookware will develop light scratches.  This will not effect the performance of the cookware as the steel is too thick to penetrate to the second layer which is carbon steel.  I hope this helps.

For Duncan Hines brand waterless cookware call 262-626-2121 or online at www.regalware.com.  They can help you on this.

Sorry I didn't answer you sooner.  It is best to not use any higher heat than a medium setting.  Most meat will stick at first but will release from the pan once it is brown.  For fish and eggs use a small amount of oil or Pam.

Thank you for bring this to our attention.  It is good to see that you are using your lifetime cookware properly.  It is true that meats will not stick including fish and the best results are when you use frozen fish/meat.  I will review the site and look to improve the understanding of the greaseless factor.  Thanks for your input!

I use metal accesories most of the time when  I cook and it doesn't hurt the cookware.  You will develop small lines/scratches because our cookware is mirror finished on the inside but when you clean with barkeepers friend it will shine again.  Our handles our oven safe to 300 degrees.  Our cookware works similar to health craft.  The bottoms are actually heavier than health craft for a quicker more even heat conduction and the side walls are constructed to insulate and keep all the heat in.  The lids create a vapor seal also which guarantees the heat to stay in the pan.  Our cookware cooks quick on a low heat setting once your pan is hot.  Thank you for your interest.  Suzanne

Most shipping charges to Canada are an additional $50.  There is usually a customs charge once your cookware gets to Canada.  Thank you for your interest in our products.

Some Wal-Marts and Food Lions carry it.  You can also order it online or find a retailer at www.barkeepersfriend.com

There is not a lot of difference between the two.  They are both constructed similarly and work similarly.  We have a lifetime guarantee and a money back guarantee so if you are interested it is definitely worth taking a look at it.  Thank you

The Vapo-Seal is made in China.  If you are interested in American made only we have another set called Flavor Seal available.  It has basically the same size pieces and is $150 more or $479.  If you are interested in this product please call us at 888-544-2390 or email suzanner@discoverwaterlesscooking.com.  Thank you for your interest.

I can help.  This trademark is owned by Regal Ware.  More information about them can be found at www.regalware.com(Camelot is listed there) or by calling 262-626-2121.  I am sure they will be glad to help you with your replacements.

Regal Ware owns this trademark of Cordon Bleu and continues to sell other name brands of waterless cookware however I am pretty sure they do not sell Cordon Bleu anymore.  Our cookware is also very similar to Cordon Bleu and the other sets that Regal Ware now offers.  Our products are sold at a fraction of the price due to the method of sales we currently use.  You can expect to pay no less than $1000 for a small Regal Ware waterless cookware set.  I would like to recommend you consider our products on the preview program.  To preview call us and we will send you the cookware to look at.  If you like it you can send us a check or call us with a credit card.  If you don't like it we will send you a label for you to return the product at no cost to you.  This allows you a no risk opportunity to consider us.

Thank you for your interest!