General Product Questions

The lid knobs do screw on to an existing bolt and the side handles are attached with a bolt.

Because we do not carry Townecraft cookware name brand we do not carry replacement parts. If you need these parts you can find the company at www.townecraft.net. You can email them at customerservice@townecraft.net or call them at 1-800-977-7687 Also, their address is:

Townecraft Inc.
One De Boer Drive
Glen Rock, NJ 07452

Yes.  Our cookware works great on a ceramic electric cooktop.  Our cookware is designed to give fast even heat conduction and distribution throughout the entire pan (side to side, top to bottom).  Each type of stove whether gas, electric or ceramic will require a slight adjustment up or down in temperature.  Even the brand of the cooktop can make a difference.  A good rule of thumb is to start your heat on medium to medium high until hot and then turn down to low.  These setting can be just a slight setting above or below medium, medium high, or low.  Thank you for your question.

Suzanne

For all dehydrated foods use the instructed amount of water. Hard boiled eggs also are boiled in water. Thank you for your interest in Vao Seal.

Westbend has been bought or merged with Regal Ware.  You can order replacement knobs and handles at www.regalware.com or contact them at:

Regal Ware Worldwide
1675 Reigle Drive
Kewaskum, WI 53040
(262) 626-2121

These handles can be ordered online at www.regalware.com or you can contact the company at

Regal Ware Worldwide
1675 Reigle Drive
Kewaskum, WI 53040
(262) 626-2121

The best place to start when getting replacement handles is to look on the bottom or under the handle for the name brand.  The following is a great resource website with information on most of the waterless cookware companies:  follow the link www.school-for-champions.com/health/waterless2.htm

Yes.  Our cookware is designed to work great on an induction range.  Thank you for your interest.

The first thing you should do is get as much information you can from your cookware.  There should be some writing stamped on the bottom of your pan, under the handle or on the cookbook.  Once you have the information you can contact that company for information.  If you need help finding the company you can go to www.school-for-champions.com for a complete list or call us and we can help you find the contact information.

Waterless cookware itself does rice very well.  Because of the sealing covers and even heating the moisture evenly spread throughout the pan and it makes wonderful fluffy cooked rice.  I would recommend any of our pans for cooking rice.  Thank you for your interest in Vapo-Seal cookware.

Shipping from Virginia(our location) to California usually takes 5 business days or one week.  We ship products the day of order or the day after.  Thank you for your interest in Vapo-Seal.

If this is for a gift then you can return it after it is given as long as you don't use the cookware.  In a case like this just call us and let us know the circumstance.  Our cookware is very similar to the Flavor Seal.  It is made of similar materials and has great heat conduction and sealing covers for the waterless cooking method.  Thank you for your interest.

The cookware is dishwasher safe and oven safe 350 degrees. The largest dutch oven we have is 7QT although we have various sizes of stockpots. Thank you for your interest in Vapo Seal.

The main difference between the vented and non vented is in the way you know when to turn your heat to low.  With a vented lid when the steam begins to build in the pan the lid whistles to tell you to turn it to low.  You then close the vent and turn it to low to finish cooking.  With the non vented lid the lid moves up and down to allow the steam to escape.  This is an indication to turn the heat to low to finish cooking.

Surgical stainless steel is most definitely the cleanest and safest metal to eat from. It's properties such as non porous, corrosion resistant, and hardness keeps your food free of any bacteria and chemicals from other types of cookware. It doesn't ware out and with the heat conduction core it cooks very evenly and fast on a lower heat. Thank you for your interest in Vapo-Seal.

It sounds like your handles are stripped. If you tell me what brand of waterless cookware you have I can help you get your handles replaced.

Yes. All of the items are induction compatible. If you would purchase something and find it not to work properly we will give a full refund. Thank you for your interest in our products.

Please send me your email address or physical address and I will send you a copy of an instruction manual.

If you can send me your email address I will send you an instruction guide. Sorry for any inconvenience.
Suzanne

Please let me know what information you can give me from your product and I will help you to get the replacements you need.

Yes. We have a lifetime guarantee on the products we sell. The guarantee comes in the back of the cookbook that comes with the set. We also give contact information on this cookbook so if you have any issues you can reach us.

Try using barkeepers friend. Put the cleaner on the surface that is brown and rub with a dry paper towel applying pressure. If this doesn't work if you use a copper scouring pad it should come clean. Copper is softer than stainless steel so it shouldn't scratch.

You can cook shredded potatoes without oil and if you will be surprised at how good they taste. If you want to give them a added fried taste you can add a little oil or oil spray. The less you stir the potatoes the less they will stick. If you are going to cook the potatoes shredded it is good to soak the potatoes in water for several minutes first than drain the water off.

If we do the installment plan on this combo special I would also like to send the merchandise in installments. For example with your first $240 payment I would send the 17PC set with the second $240 payment. I would send the cutter and the 12QT and with the third $240 payment I would send the electric skillet. Thank you for your interest in our products. Suzanne

To cook eggs you need a little oil, butter or Pam spray and cook on medium temperature. Eggs and fish both do still require some type of lubricant to keep them from sticking because of their consistency. The less you stir your eggs the less they will stick to the pan. Thank you for your question.

Here is information on where to get replacement parts for your Queen Ann brand of waterless cookware. This information was taken from www.school-for-champions.com

Queen Ann
473 St Mary's Road
Winnipeg, Manitoba MB R2M3K9
Canada
(204) 989-2701

Manufactured in the U.S. by the West Bend Co
Customer Service: (262) 306-7054

Our cookware is similar in many ways to the Townecraft brand.  Vapo-Seal is constructed of similar materials and has similar features such as low heat cooking, minimum moisture cooking, greaseless cooking, and stack cooking.  We have a lifetime guarantee like Townecraft and a preview program which allows you to look at our cookware before you purchase it.  We also do have a money back guarantee too.  Thank you for your interest in our cookware.

We don't do these anymore.  We do try to help you as much as possible by phone on the waterless cooking method.  Thank you for your interest in our company.

You can buy Bar Keepers Friend at Wal-Mart or at www.barkeepersfriend.com

If you would like to return your cookware please call us and let us know.  We will give you a full refund as soon as we receive the returned items if returned within 30 days and you are not satisfied.

Are cookware is very similar to this but Homemakers Guild is a different company/brand.  If you are trying to find Homemakers Guild you can call 262-306-7054 or go to www.regalware.com.  Regal has bought out many of the waterless cookware brands including Homemakers Guild and still warrants and sells many of these brands.

It is very likely that the company will replace your piece under the warranty. There contact information is 111000 W 58th Street
Shawnee, Kansas 66203 913-631-6265 or 1-800-359-3444. You can also find them at www.vitacraft.com

Please send me any information on your pans and I will find you the proper replacement.

This particular brand I am not familar with. I have heard of Miracle Maid.  If your set is Miracle Maid these pans are warranted against defects and you can probably get them repairs or replaced.  Miracle Maid is part of Regal Ware.  You can find them at www.regalware.com

Cory is part of New Era out of Clarksville TN.  You can find more about them at www.neweracookware.com  I don't have a phone number for them at this time but there address is New Era, Inc.Customer Service Department, 157 Airport Rd., Clarksville, TN  37042

Yes.  Each pan has a lid that is designed to seal to the pan with a water/vapor seal.  Both the non vented and vented sets will create the vapor seal.

It is fine to put it in the oven up to 300 degrees.

Usually on something like this you will need to pay a replacement cost which is a little lower than the regular cost of a pan.  Let me know which pan you need and give me all the details you have from the set(words on the bottom or side).  Thank you

Sometimes when first using the stainless steel it will develop brown or cloudy spots which will lessen as you use it.  If the Bar keepers friend that we sent with the set is not working try the powder formula with a paper towel a  drop of water.  The less water you use with the liquad barkeepers friend or the powder formula the better it performs.  Apply pressure with a paper towel.  This usually works well.  Over time your cookware will develop light scratches.  This will not effect the performance of the cookware as the steel is too thick to penetrate to the second layer which is carbon steel.  I hope this helps.

For Duncan Hines brand waterless cookware call 262-626-2121 or online at www.regalware.com.  They can help you on this.

Sorry I didn't answer you sooner.  It is best to not use any higher heat than a medium setting.  Most meat will stick at first but will release from the pan once it is brown.  For fish and eggs use a small amount of oil or Pam.

Thank you for bring this to our attention.  It is good to see that you are using your lifetime cookware properly.  It is true that meats will not stick including fish and the best results are when you use frozen fish/meat.  I will review the site and look to improve the understanding of the greaseless factor.  Thanks for your input!

We are very similar to Kitchen Craft.  Our products are made of T304 surgical stainless steel on the inside and the outside with additional layers of aluminium and carbon steel for quick even heating.  The lids create a vapor seal that allows all of the heat to stay in the pan.  These pans are very durable, easy to clean and if used properly can improve the taste and nutrition in your food.  The sets come with a cookbook to explain how to use it.  Thank you for your interest in our cookware.

Most shipping charges to Canada are an additional $50.  There is usually a customs charge once your cookware gets to Canada.  Thank you for your interest in our products.

Some Wal-Marts and Food Lions carry it.  You can also order it online or find a retailer at www.barkeepersfriend.com

There is not a lot of difference between the two.  They are both constructed similarly and work similarly.  We have a lifetime guarantee and a money back guarantee so if you are interested it is definitely worth taking a look at it.  Thank you

The Vapo-Seal is made in China.  If you are interested in American made only we have another set called Flavor Seal available.  It has basically the same size pieces and is $150 more or $479.  If you are interested in this product please call us at 888-544-2390 or email suzanner@discoverwaterlesscooking.com.  Thank you for your interest.

I can help.  This trademark is owned by Regal Ware.  More information about them can be found at www.regalware.com(Camelot is listed there) or by calling 262-626-2121.  I am sure they will be glad to help you with your replacements.

Regal Ware owns this trademark of Cordon Bleu and continues to sell other name brands of waterless cookware however I am pretty sure they do not sell Cordon Bleu anymore.  Our cookware is also very similar to Cordon Bleu and the other sets that Regal Ware now offers.  Our products are sold at a fraction of the price due to the method of sales we currently use.  You can expect to pay no less than $1000 for a small Regal Ware waterless cookware set.  I would like to recommend you consider our products on the preview program.  To preview call us and we will send you the cookware to look at.  If you like it you can send us a check or call us with a credit card.  If you don't like it we will send you a label for you to return the product at no cost to you.  This allows you a no risk opportunity to consider us.

Thank you for your interest!

Our cookware is very similar to Royal Prestige.  It is constructed similarly and works similarly.  The lids to fit inside the pan for easy storage and they can also be hung on the wall by the handle.  If you would like to see our products call us about our preview program.  Thank you for your interest.

The handles are welded on.  They are very easy to replace with as they screw on to the side weld.  Thank you for your interest.

Unfortunately I have no information on this brand name of waterless cookware.  I would suggest you continue to research online.  I looked in some depth but can't find the manufacturer.  They may be out of business.

Where did you buy the King Kutter?

You can get the replacements for this by calling (262) 306-7054

It should be covered for replacement if the company is still in business.  What is your brand name?  This will help me help you locate the company.

I am sorry but  I am not familiar with this brand.  You can try www.school-for-champions.com/health/waterless2.htm for possible help.

It is very similar to Permanent.  I am not sure they still manufacture the name brand of Permanent but you can find more information at www.school-for-champions.com/waterless2.htm

You can use high heat if necessary for boiling, blanching or simply wanting to get your pan hot quickly just make sure you keep an eye on the pan and food so when it is hot, boiling etc you can reduce the heat.

Saladmaster is a brand of waterless cookware. They are very similar to us. Their biggest selling point that distinguishes them from some of the other waterless brands is the Ti 316 which is suppose to be a superior grade of stainless steel then the T304. T304 stainless has been considered a very strong non corrosive metal that will not react to bases or acids easily and has been used in the majority of the major waterless companies since the 60's. Our cookware is lifetime guaranteed and we have been in business since 1960. Let me know if you have any other questions about our cookware. We do have a preview program if you are further interested. Thank you for your interest. Suzanne

The vented pans have a hole in the lid with a valve that you turn open when first getting your pan hot. When the pan is hot and steam is escaping from this vent the vent will whistle. At this time you will need to turn your heat down to low and turn the vent to closed. The non vented pans have a solid stainless steel cover. It is less discrete as to when the pan is good and hot. You tell you need to turn the heat to low by the steam escaping from the side of the lid or the lid moving up and down. Once this occurs you turn it to low and the lid will create a vapor seal(water seal). I recommend the non vented lids to any experienced cook who can easily tell when a pan of food is hot and steamy and ready to turn down because there is no vent to close or accidentally leave open and you can always be assured you will get a vapor seal. The vented cover is best for new cooks who are just starting out and need extra assistance with gauging the temperature of the pan. Thank you for this great question!

Please send me more information about your name brand and I may be able to direct you to the proper company.

Please give me more information on your name brand and I may be able to direct you to the proper company.  Thanks.

It should work OK however high heat for a longer period of time will overcook all of your food if not burn it.  Waterless cookware is designed to need less heat and it holds the heat very well so it cooks faster at a lower temperatures.  If your recipe calls for high heat you may want to set it to medium high and shorten the period of cooking time.  Never let your pan get dry with high heat this will damage the pan.

I am sorry but I am not familiar at all with this name brand.

Most waterless cookware companies will replace sets damaged by fire at a discounted rate.  Check with your company/brand and see if they will do this.

Try Regal Ware at www.regalware.com or by calling them at 262-626-2121

Saladmaster is made by Regal Ware.  You can check with them at www.regalware.com or by calling them at 262-626-2121

No.  The layer of steel is very resistant to corrosion.  The T304 composition is resistant to acids and bases and will not corrode or pit.  For the aluminum to leak or combine with your food it would have to get through a thick layer of steel and the only way this is possible is if it pits or corrodes.  Thank you for this questions.

You will have to contact Saladmaster for this.  They will be glad to help you at 1-817-633-3555.

Both Kitchen craft and Vapo-Seal work using the same concept of low heat low moisture cooking.  Our cookware is made with T304 stainless on the inside and outside sidewalls with additional layers of carbon steel and aluminum in between the layers(7Ply).  Both Kitchen craft and Vapo-Seal have great even heat conduction and they both cook food fast and evenly.  The biggest price difference is in the sale itself.  Kitchen craft has a wonderful demonstration to show the value of the use but it cost a lot of money for the booths, shows, training and commissions.  We work with customers on the phone and by email.  Our cookware does come with a cookbook to explain the proper method of using it.  Thank you for this question-Suzanne

The steam will remain in the pan for a long period of time after you take it off the burner.  I recommend you lift the lid shortly after you take it off the burner otherwise the lid can seal very tightly if left to cool for a long period of time.

It is possible I can help you find the right handles and knobs.  Please look on the outside of your pan for any information on the brand or type you have.

We are a different name brand.  There are many brands of waterless cookware but they are made very similarly.

Yes. Brown the meat first on medium heat and then add vegetables or other food. Heat until whistles and then turn the stove to low. Cut denser foods such as potatoes and carrots thinner then foods like cabbage or broccoli so they cook in the same amount of time. Thank you.

Yes. Brown the meat first on medium heat and then add vegetables or other food. Heat until whistles and then turn the stove to low. Cut denser foods such as potatoes and carrots thinner then foods like cabbage or broccoli so they cook in the same amount of time. Thank you.

We may be able to help. Can you send me a picture of your cookware to my email. suzanner@discoverwaterlesscooking.com.

Bake-resistant Handles and Knobs

The handles and knobs on all of our waterless cookware products are made of a special heat resistant material. They do not get hot to the touch when you are cooking on the stove, and are actually oven safe up to 350 degrees Fahrenheit  Thank you for your interest.

Unfortunately, this is not a brand I have ever heard of. I am sorry I can't help.

Replacements for Townecraft can be found at www.townecraft.com or by calling 1-800-977-7687.  Thank you

Check with Amway.  Here is a link to them   http://www.amway.com/Shop/Product/Category.aspx?dsnav=N:4294966501

Yes.  The pans are constructed so they will work on an induction stove.

We will fix or replace any Vapo-Seal brand cookware piece.  It does not have to be the original purchaser and can be any current owner as long as they do have our brand/trademark. Thank you for your questions.

That's a good question.  I have never used the cookware for coffee. Are you looking for round disc ilke this?  You can order these online at www.kitchenworksinc.com.

Sorry for the delay in answer. Check www.berghoffworldwide.com for information on replacements.

The Flavor Seal is 5 ply throughout and each pan is about 1/2 QT smaller than the Vapo-Seal pans. They both are made with the same material types such as T304 surgical stainless steel. Thank you.

Due to high shipping cost we do not do trade ins.  I suggest you try to fix up your old set (replace worn out handles and knobs) and give it to someone who will use it.  If you need help finding your brand of cookware replacement handles please let me know.

Can you give me any other information from your pans? Does it have any other names that may help me to identify this brand? This name I am not familiar with. Thank you, Suzanne